What are your business hours?
Our showroom is open:
Monday-Friday from 8am – 4:30:pm
Saturday from 9am – 12pm (By Appointment Only)
We are also available after hours and on Saturdays & Sundays by phone at 585-321-1000. All messages are returned promptly.
Where are you located?
McCarthy Tents & Events is located at:
3353 Brighton Henrietta Townline Rd, Henrietta, NY 14623
We have an office and showroom onsite. All orders can be made by phone, in our office, or we can meet with you for an onsite consultation. Most orders placed with McCarthy Tents & Events are delivered directly to you.
Do you deliver?
Yes. All party rental and tent rental orders placed with McCarthy Tents & Events can be delivered to you. There is a $60 delivery fee on most local Rochester-area orders within a 15 mile radius of our warehouse. Additional delivery fees will be applied to orders delivered to more distant locations. Deliveries are made to a convenient point for the delivery vehicle to park. Extra charges will result in deliveries to upstairs, elevator use or any point where extra time and/or labor is involved. Extra charges will also be applied if a delivery and/or pick up is needed outside of normal business hours.
When do you require payment?
All orders require a 25% deposit to be confirmed. The remainder of the balance is paid prior to the delivery. Acceptable forms of payment include all major credit cards, check, or cash. Checks as a final payment for the remaining balance must be received by McCarthy Tents & Events at least one week prior to rental date. The 25% deposit paid to secure an order is non refundable. Please note that orders over $3,500.00 will have a 3% processing charge added if paying by credit card.
Prepayments and/or deposits paid to secure orders are non refundable. A 25% cancellation fee will be charged in the event that a tent is cancelled from an existing reservation within 30 days of the event, or a 50% cancellation fee within 7 days of the event.
What is your cancellation policy?
Reservations can be cancelled anytime. However, the 25% deposit is non refundable.
A 25% cancellation fee will be charged in the event that a tent is cancelled from an existing reservation within 30 days of the event, or a 50% cancellation fee within 7 days of the event.
What if I need to make changes to my order?
Minor changes to orders prior to the event are often expected, as the number of guests can frequently change. We recommend that you attempt to make any changes at least 10 days prior to delivery. We will make every effort possible to meet your needs.