Frequently Asked Questions
What are your business hours?
We can be reached 7 days a week from 8:00AM-10:00PM. Just call 585-321-1000. All messages are returned promptly.
Where are you located?
McCarthy Tents & Events operates out of a warehouse in Henrietta. This is not a store front. All orders can be made by phone, or we can meet with you for an onsite consultation. All orders placed with McCarthy Tents & Events are delivered directly to you.
Do you deliver?
Yes. All party rental and tent rental orders placed with McCarthy Tents & Events are delivered to you. There is a $40 delivery fee on most local orders. Additional delivery fees will be applied to orders delivered to more distant locations. Deliveries are made to a convenient point for the delivery vehicle to park. Extra charges will result in deliveries to upstairs, elevator use or any point where extra time is involved.
When do you require payment?
All orders require a 25% deposit to be confirmed. The remainder of the balance is paid prior to the delivery. Acceptable forms of payment include all major credit cards, check, or cash. Checks as a final payment for the remaining balance must be received by McCarthy Tents & Events at least one week prior to rental date. The 25% deposit paid to secure an order is non refundable.
Prepayments and/or deposits paid to secure orders are non refundable. A 25% cancellation fee will be charged in the event that a tent is cancelled from an existing reservation within 30 days of the event, or a 50% cancellation fee within 7 days of the event.
What is your cancellation policy?
Reservations can be cancelled anytime. However, the 25% deposit is non refundable.
What if I need to make changes to my order?
Minor changes to orders prior to the event are often expected, as the number of guests can frequently change. We recommend that you attempt to make any changes at least one week prior to delivery. We will make every effort possible to meet your needs.
Things to Consider – Pole Tent vs. Frame Tent
Pole tents are much more common for outdoors parties than frame tents. They simply require a surface in which stakes can be driven into the ground. Any grassy area, whether in a residence, park, business, or any other venue, would be an ideal spot for a pole tent.
IMPORTANT: All pole tents require at least 6 additional feet in length and width of the tent for proper staking. Example: 20’ x 30’ pole tent would require a 26’ x 36’ area. In some circumstances, pole tents can be set up in asphalt. Additional fees are applied for the extra labor involved plugging of holes in asphalt at the end of the rental.
Frame tents are commonly used in tighter areas, as they do not require additional space for staking. Decks, patios, parking lots, or anywhere that stakes cannot be used are ideal locations. Weights are frequently used to anchor down the frame tent.
The person renting a tent from McCarthy Tents & Events must consider underground utilities as they make a decision between a pole tent or frame tent. In the Rochester area, the most common underground issue is sprinkler systems. However, they are easily avoided. If underground utility locations are unknown and cannot be clearly marked, frame tents anchored with weights would be strongly recommended.